Can Healthcare Assistant Training (CHAT) improve the relational care of older people? A developmental and feasibility study of a complex interventionTools Arthur, Antony and Aldus, Clare and Sarre, Sophie and Maben, Jill and Wharrad, Heather and Schneider, Justine M. and Barton, Garry and Argyle, Elaine and Clark, Allan and Nouri, Fiona and Nicholson, Caroline (2017) Can Healthcare Assistant Training (CHAT) improve the relational care of older people? A developmental and feasibility study of a complex intervention. Health Services and Delivery Research, 5 (10). pp. 1-202. ISSN 2050-4357 Full text not available from this repository.AbstractBackground: Older people account for an increasing proportion of those receiving NHS acute care. The quality of healthcare delivered to older people has come under increased scrutiny. Healthcare assistants (HCAs) provide much of the direct care of older people in hospital. Patients’ experience of care tends to be based on the relational aspects of that care including dignity, empathy and emotional support.
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