'I was just gobsmacked': care workers responses to BBC Panoramas 'Undercover care: the abuse exposed': invoking mental states as a means of distancing from abusive practices

Patterson, Anne and Fyson, Rachel (2016) 'I was just gobsmacked': care workers responses to BBC Panoramas 'Undercover care: the abuse exposed': invoking mental states as a means of distancing from abusive practices. Discourse & Society, 27 (6). pp. 607-623. ISSN 1460-3624

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Abstract

This paper draws upon discourse analytic techniques and discursive psychology to examine how care workers build accounts of viewing the BBC Panorama programme “Undercover Care: The Abuse Exposed” which graphically documented the abuse of people with learning disabilities in a residential care setting. 56 interviews were conducted as part of a project concerning adult safeguarding. The analysis considers how careworkers report their reactions and the interactional strategies they use to construct themselves as shocked and disbelieving and thus, as oppositional to the extreme practices in the programme. Their role as careworkers, and therefore as ‘insiders’ of the industry that allowed such abuse to happen, makes matters of stake and agency live issues for this particular group; and constructions of ‘shock’ and ‘disbelief’ are potential ways for participants to distance themselves from the abuse shown in the programme. More broadly, these data show how the invocation of mental states contributes to the management of other discursive business, namely, that of fending off any association with the aforementioned extreme practices.

Item Type: Article
Additional Information: Copyright ©2016 by SAGE Publications
Keywords: Careworkers, Abuse, Discourse, Shock, Disbelief, Discursive psychology, Distancing, Stake, Agency.
Schools/Departments: University of Nottingham UK Campus > Faculty of Social Sciences > School of Sociology and Social Policy
Identification Number: https://doi.org/10.1177/0957926516665555
Depositing User: Eprints, Support
Date Deposited: 18 Oct 2016 07:28
Last Modified: 20 Oct 2016 04:44
URI: http://eprints.nottingham.ac.uk/id/eprint/37624

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