Strategic engagement: new models of relationship management for academic librarians

Eldridge, Jeanette and Fraser, Katie and Simmonds, Tony and Smyth, Neil (2016) Strategic engagement: new models of relationship management for academic librarians. New Review of Academic Librarianship . pp. 1-16. ISSN 1740-7834

PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Download (368kB) | Preview


How do we best bridge the gap between the Library and the diverse academic communities it serves? Librarians need new strategies for engagement. Traditional models of liaison, aligning solutions to disciplines, are yielding to functional specialisms, including a focus on building partnerships. This paper offers a snapshot of realignment across the Russell Group from subject support to relationship management. It then follows the journey of a newly-formed Faculty and School Engagement Team. Techniques are explored for building relationship capital, anchored to a model Strategic Engagement Cycle. Theory is contrasted with the challenges of securing real buy-in to new ways of working amid diverging agendas and assumptions, notably within the Library itself. Consideration is given to the retention of aspects of subject librarian roles. Investment in a relationship management function demands staunch and ongoing commitment to fulfil its promise, not only from its performers but from across the library community.

Item Type: Article
Additional Information: This is an Accepted Manuscript of an article published by Taylor & Francis Group in New Review of Academic Librarianship on 03/06/2016, available online:
Keywords: Strategic Engagement, Communication, Academic Librarians, Relationship Management
Schools/Departments: University of Nottingham UK Campus > Professional services > Library
Identification Number:
Depositing User: Eprints, Support
Date Deposited: 23 Aug 2016 13:18
Last Modified: 14 Sep 2016 01:19

Actions (Archive Staff Only)

Edit View Edit View