Establishing usability heuristics for heuristics evaluation in a specific domain: is there a consensus?

Hermawati, Setia and Lawson, Glyn (2016) Establishing usability heuristics for heuristics evaluation in a specific domain: is there a consensus? Applied Ergonomics, 56 . pp. 34-51. ISSN 1872-9126

[img] PDF - Repository staff only until 26 March 2017. - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Available under Licence Creative Commons Attribution Non-commercial No Derivatives.
Download (608kB)

Abstract

Heuristics evaluation is frequently employed to evaluate usability. While general heuristics are suitable to evaluate most user interfaces, there is still a need to establish heuristics for specific domains to ensure that their specific usability issues are identified. This paper presents a comprehensive review of 70 studies related to usability heuristics for specific domains. The aim of this paper is to review the processes that were applied to establish heuristics in specific domains and identify gaps in order to provide recommendations for future research and area of improvements. The most urgent issue found is the deficiency of validation effort following heuristics proposition and the lack of robustness and rigour of validation method adopted. Whether domain specific heuristics perform better or worse than general ones is inconclusive due to lack of validation quality and clarity on how to assess the effectiveness of heuristics for specific domains. The lack of validation quality also affects effort in improving existing heuristics for specific domain as their weaknesses are not addressed.

Item Type: Article
Keywords: Heuristics evaluation; Specific domain; Usability
Schools/Departments: University of Nottingham UK Campus > Faculty of Engineering
Identification Number: https://doi.org/10.1016/j.apergo.2015.11.016
Depositing User: Eprints, Support
Date Deposited: 14 Jul 2016 08:27
Last Modified: 14 Sep 2016 09:12
URI: http://eprints.nottingham.ac.uk/id/eprint/35000

Actions (Archive Staff Only)

Edit View Edit View