Energy advisors at work: charity work practices to support people in fuel poverty

Fischer, Joel E. and Costanza, Enrico and Ramchurn, Sarvapali D. and Colley, James A. and Rodden, Tom (2014) Energy advisors at work: charity work practices to support people in fuel poverty. In: ACM International Joint Conference on Pervasive and Ubiquitous Computing (UbiComp 2014), 13-17 Sept 2014, Seattle, WA, USA.

[img]
Preview
PDF - Requires a PDF viewer such as GSview, Xpdf or Adobe Acrobat Reader
Available under Licence Creative Commons Attribution Non-commercial No Derivatives.
Download (718kB) | Preview

Abstract

We present an ethnographic study of energy advisors working for a charity that provides support, particularly to people in fuel poverty. Our fieldwork comprises detailed observations that reveal the collaborative, interactional work of energy advisors and clients during home visits, supplemented with interviews and a participatory design workshop with advisors. We identify opportunities for Ubicomp technologies that focus on supporting the work of the advisor, including complementing the collaborative advice giving in home visits, providing help remotely, and producing evidence in support of accounts of practices and building conditions useful for interactions with landlords, authorities and other third parties. We highlight six specific design challenges that relate the domestic fuel poverty setting to the wider Ubicomp literature. Our work echoes a shift in attention from energy use and the individual consumer, specifically to matters of advice work practices and the domestic fuel poverty setting, and to the discourse around inclusive Ubicomp technologies.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Published in UbiComp'14: proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing : September 13-17, Seattle, WA, USA. New York : ACM, 2014, ISBN: 978-1-4503-2968-2. pp. 447-458, doi: 10.1145/2632048.2636081
Keywords: Energy, Fuel Poverty, Low Income, Advisors, Charity, Non-Profit, Ethnography, Home Visits
Schools/Departments: University of Nottingham UK Campus > Faculty of Science > School of Computer Science
Depositing User: Fischer, Joel
Date Deposited: 29 Jan 2016 11:34
Last Modified: 16 Sep 2016 01:48
URI: http://eprints.nottingham.ac.uk/id/eprint/31400

Actions (Archive Staff Only)

Edit View Edit View