Building a birds eye view: collaborative work in disaster response

Fischer, Joel and Reeves, Stuart and Rodden, Tom and Reece, Steve and Ramchurn, Sarvapali and Jones, David (2015) Building a birds eye view: collaborative work in disaster response. In: ACM Conference on Human Factors in Computing Systems (CHI '15), 18-23 April 2015, Seoul, Korea.

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Command and control environments ranging from transport control rooms to disaster response have long been of interest to HCI and CSCW as rich sites of interactive technology use embedded in work practice. Drawing on our engagement with disaster response teams, including ethnography of their training work, we unpack the ways in which situational uncertainty is managed while a shared operational 'picture' is constituted through various practices around tabletop work. Our analysis reveals how this picture is collaboratively assembled as a socially shared object and displayed by drawing on digital and physical resources. Accordingly, we provide a range of principles implicated by our study that guide the design of systems augmenting and enriching disaster response work practices. In turn, we propose the Augmented Bird Table to illustrate how our principles can be implemented to support tabletop work.

Item Type: Conference or Workshop Item (Paper)
Additional Information: Published in: CHI '15: proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. New York : ACM, 2015, ISBN: 978-1-4503-3145-6. pp. 4103-4112, doi: 10.1145/2702123.2702313
Keywords: Tabletop, Disaster Response, Ethnography, Collaboration, Situation Awareness, Uncertainty, Crisis Informatics
Schools/Departments: University of Nottingham UK Campus > Faculty of Science > School of Computer Science
Depositing User: Reeves, Stuart
Date Deposited: 22 May 2015 10:25
Last Modified: 14 Sep 2016 07:46

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