An incident reporting system as a tool in the management of work-related violence
Beale, Diane (2000) An incident reporting system as a tool in the management of work-related violence. PhD thesis, University of Nottingham.
This thesis concerns the gathering, interpretation and use of information pertaining to work-related violence as a risk to the health and safety of staff. It considers incident reporting systems in particular, and describes work carried out to extend the usefulness of such a system operating within the licensed retail trade. Information obtained from the system falls into two categories. First, information about the reporting system itself includes the benefits and limitations of incident reporting as a diagnostic tool for the occurrence of violence, and the use of complementary methods to enhance its effectiveness; the design of a report form that elicits more detail than is required by national reporting; the evolution of a flexible and easily expandable coding scheme; and the usefulness of innovative pathway and survival techniques in the treatment of the violent incident as a developing situation. Second, information about violent incidents within licensed premises concerns characteristics of reported incidents; the dynamic nature of incidents; common pathways through violent incidents; the relation of the outcomes of incidents to other features; the timing of incidents; and the perceived seriousness of the reported incidents.
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